Special Treatment in Times of Disaster
When a disaster occurs and it is deemed necessary to meet the urgent needs of the situation, we will provide special treatment (emergency treatment) to affected customers.
During times of special treatment (emergency treatment), we will post the details and period of processing at the branches and the post offices the service is outsourced to.
Details of emergency treatment
- Extension of grace period for payment of insurance premiums
- Payment of insurance claims and unearned premiums
- Cancellation of basic policies and payment of cash value
- Cancellation of riders and payment of cash value
- Payment of ordinary loans
- Reduction or exemption of loans to the policyholder interest rates*
- Refund of unearned premiums due to cancellation of advance payment of insurance premiums
- Payment of policyholder dividends
- *
- The policyholder loan rate may not be reduced or exempted depending on the details of the contract.
